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Feb
24
Commend USA Technical Support FAQ
Posted by Commend Support on 24 February 2017 09:12 PM

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Commend USA Technical Support FAQ
An overview / reminder about the resources that are available to you:

Knowledgebase

Troubleshooter

Latest News

  • Where: http://support.commendusa.com
  • What:
    • Knowledgebase: Contains many commonly asked questions and issues
    • Troubleshooter: Guided step-by-step programming
    • Latest News: Software Releases, Product Updates, etc.
  • Required: Registered Login
    • If you do not have a login click Register at the top
    • If you have forgotten your login click lost password and enter your email address
    • If after login you do not see "Knowledgebase" at the top email support@commendusa.com to get your account upgraded
    • Please note that this login account will not work for our main website

Manuals

Datasheets

Software

  • Where: http://www.commendusa.com (cLibrary / Software and Documentation)
  • What: Manuals, Datasheets, and Software
  • Required: Registered Login
    • If you do not have a login click SIGN IN at the top and then SIGN UP
    • If you have forgotten your login click Forgot your password?. You will receive a password reset email.
    • All registrations must be approved by management. This is usually done within an hour or so.
    • If you do not get the password reset email after 5 minutes then your account does not have an email address on file.
    • Contact support to resolve any account issues
    • If you need immediate access contact support for a temporary login
    • Please note that this login account will not work for our support website
Training Videos
  • Where: http://www.commendusa.com (Company / Training)
  • What: Video course of about 45+ videos covering basics, SIP, ComWIN, VirtuoSIS, etc.
  • Required: Registered Login
    • Please note that a temporary login will not have access to these videos
Chat Bot
Email Support
  • Where: support@commendusa.com
  • Required: Configuration files (when applicable) and a detailed description of the issue
Live Phone Support
  • Where: +1 (201) 529-2425 x72
  • Required: Certification
    • Certification is obtained by completing one of our physical 3-day training classes
    • The latest training schedule is available at http://www.commendusa.com (Company / Training)
  • Non-Certified Techs: May purchase live phone support by sending in a Purchase Order
  • Please have your certification number ready when you call. Optionally, we can look it up for you.


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Jan
25
CCT800 6.1 Firmware / Software Update (1-24-17)
Posted by Commend Support on 25 January 2017 02:11 AM

Update available: PRO800 Software Package 6.1 (1-24-17)

Software Packages

We are pleased to announce an update of the PRO800 Software Package 6.1

Your new software package is available via cLibrary or download at www.commendusa.com

Fixes:
  • CCT 800: Idle time at LAN/WAN connections now displayed correctly via drop down selection
    Existing Intercom Systems already using CCT800 6.1 should be reviewed concerning "Idle time" found under Project/Network/IP-Connections. Before this fix a value of 8 really meant 30 minutes. This is the default setting unless you have specifically changed it.
  • CCT 800: Output cards now displayed correctly if special characters are used for description/naming
  • CCT 800: Subscriber with Cyrillic characters at description/display text now functional again
  • CCT 800: Hexadecimal call numbers can be used now in dialog “Add Control Desk...”
  • CCT 800: Up to 8 digit call numbers can be entered now in dialog “Add Control Desk...”
  • CCT 800: Display of license key symbols now handled correctly when using Intercom Client Licence
  • CCT 800: Configuration of bonding now functional again
  • CCT 800: Configuration of direct dialing buttons for subscribers using feature level C now possible
  • CCT 800: Level switching of Conductor now displayed correctly
  • CCT 800: Video switcher at data interfaces now displayed correctly
  • ComLOG: ICX messages (TASK 5B) now displayed correctly
  • IPStadionConfig: Set Factory Default (Reset) in combination with password now fully functional again
  • PRO 800: DTMF after dialing at G8-IAX card now functional
Known Issues:
  • VirtuoSIS: Restrictions for solutions with large numbers of SIP clients (e.g.: All Calls/group calls are not fully supported)
Updated:

PRO800 Software Package
Release 2017-01-24

  • CCT800 Version 6.1 B1011
  • PRO800 Version 6.1 B6
  • VirtuoSIS Version 6.1.5

For more details on improvements and bug fixes please have a look at the related release notes.

Software and Release Notes are already published via cLibrary and website.

Download Software Packages at cLibrary Online


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Dec
29
Intercom Client for Windows 1.1.3
Posted by Commend Support on 29 December 2016 03:09 AM
Intercom Client for Windows (ICfW) v1.1.3