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Feb
20
Tech Support Email Availability Today
Posted by Matthew Kambic on 20 February 2015 03:26 PM

Today our thrid-party hosted email service was unavailable for most of the morning. This prevented us from receiving any emails that you might have sent until now. We have been assured that any emails you previous sent are NOT lost, but it will take a few hours until these queued emails reach us. As of right now we CAN directly receive any new email that you send. This service interruption only affected emails sent this morning.

We apologize for any inconvenience that this might have caused. We look forward to assisting you with all of your technical needs.

-Commend Tech Support Team-


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Feb
17
New firmware 3.4 for SIP Intercoms
Posted by Matthew Kambic on 17 February 2015 10:32 AM

We are happy to announce that Firmware Release 3.4 for our SIP Series Station has just been released. Many of these features are the result of direct user feedback!

In this release, we added several new powerful features:

  • The loudspeaker and microphone monitoring is supporting now the same "pink noise" as known in the intercom system, which is quite a nice feature compared to other DTMF based systems out there.
  • 802.1X has often been requested in corporate environments. With that feature it is now possible to integrate the SIP stations seamlessly into professionally secured networks.
  • The Sequences have been greatly enhanced as well. Functionality like day/night switchover (by day or time or via a manual switch), call triggering after a second push of a button "If you really want to place an emergency call, please push the button again" or whatever which customization is needed, can now be handled directly in the station.

Besides that, the release incorporates some project specific changes and several other bug fixes which are listed below.

  • NTP Support
  • VLAN/TOS tagging
  • Configurarable payload type for DTMF
  • Enhanced logging functionality
  • SNMP Trap is Input active
  • Local search functionality in WS800 phonebook
  • RFC3515 support (blind and attended transfers)

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Dec
4
Discontinued support for Windows XP and Vista
Posted by Matthew Kambic on 04 December 2014 05:23 PM

Commend strives to build reliable feature rich software based on the latest available architectures. As such several software packages are based on the .NET 4.5.1 framework. This includes (but is not limited to):

  • CCT800 4.x
  • ComWIN 3.x
  • Intercom Client 1.x

Microsoft has officially discontinued main stream support for serveral of their older Operating Systems (link):

  • Windows XP (April 14, 2009) Upgrade options: link
    .NET framework 4.5.1 is not available for this OS.
  • Windows Vista (April 10, 2012)
  • Windows 7 (January 13, 2015)

As a result please note the following:

  • Windows XP and Windows Server 2003 cannot be used!
  • Windows Vista is not officially supported.
  • Windows 7 is still supported.

 


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Nov
12
Extended Support Hours
Posted by Matthew Kambic on 12 November 2014 02:41 PM

We are pleased to announce that we have extended our support hours: 8am - 7pm EST

  • With these increased hours we can better serve those located in Central ~ Pacific timezones.
  • As a reminder we are happy to schedule technical support time so that we are sure to be available when needed.
  • If you have not scheduled a time with us then support is on a first come first serve bases (with priority given to certified technicians).
  • Here are the many ways to obtain support:

We look forward to assisting you!
-Technical Support Team-


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Nov
3
New Version 4.1 Intercom Server Package PRO800/CCT800 and VirtuoSIS
Posted by Matthew Kambic on 03 November 2014 06:07 PM

We are happy to announce that Software Release 4.1 for PRO800/CCT800 and VirtuoSIS has just been released. The new software package and image for VirtuoSIS can be downloaded from www.commendusa.com.

New in this release:

  • Logic module. Program logic condition operators like IF and THEN. For example it is possible to program the logic for a "man trap"/air lock. This requires an L-LOGIC-8 license and Pro800 4.x in your server.
  • SIP Trunk and SIP Subscribers enhancements. SIP stations registered to VirtuoSIS have additional ICX messages and feature support.
  • Several bug-fixes and improvements. See notes below.
  • Intercom Client v1.0.8 for IOS.
  • Improved duplicate number check for large projects with many servers.

 2014-10-31 GE800 Software Package

  • Updated: VirtuoSIS Version 4.1.0
  • Updated PRO800 firmware 4.1
  • Updated CCT800 version 4.1 (Build 1000)
  • Updated IP firmware 6.0
  • Updated IP-32 firmware 6.0
  • Updated IF firmware (Generation 2) 2.5 Build 1
  • Updated SUB firmware 4.2 Build 1

Updated NET/LAN firmware 6.4 Build 2

Update Notes from readme.txt:

2014-10-31 GE800 Software Package
-----------------------------------------------------------------------------------
- Updated PRO800 firmware 4.1
- Updated CCT800 version 4.1 (Build 1000)
- Updated IP firmware 6.0
- Updated IP-32 firmware 6.0
- Updated IF firmware (Generation 2) 2.5 Build 1
- Updated SUB firmware 4.2 Build 1
- Updated NET/LAN firmware 6.4 Build 2
- Added   VirtuoSIS update package 4.1.0 (please contact support when updating 3.0 or 3.1)
- Removed VirtuoSIS versions 4.0
- Removed CCT800 versions 4.0
- Updated SNMP-MIB (file in previous ZIP archive was corrupted)
------------------------ available via separate download --------------------------
- Updated VirtuoSIS version 4.1.0 OVA installation template for VMWare and Citrix
- Added   VirtuoSIS version 4.1.0 installation archive for Microsoft Hyper-V
-----------------------------------------------------------------------------------
Main bug fixes and changes:
- PRO800:        New - Logic module
- CCT800:        New - Extended check for client/subscriber number collisions
- PRO/CCT800:    New - Intelligent Volume Control (IVC)
- PRO/CCT800:    New - Extended bctone support
- G8-IP:         New - Support for iOS clients
- G8-IP32:       New - Support for iOS clients
- NET/LAN:    Bugfix - Audio and codec problems fixed for networked systems with VirtuoSIS, GE200/700, GE300/800


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