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May
7
FAQ: Intercom Server Feature Level Upgrade
Posted by Matthew Kambic on 07 May 2015 08:59 PM

This is a quick reminder of how Intercom Server Features work due to the recent release of Pro800 Firmware 5.0:

Pro800 Firmware:

  • Available on http://www.commendusa.com as part of the Pro800 Software Package.
  • Used to upgarde the main board of a GE300, IS300, GE800, or VirtuoSIS.
  • The latest Pro800 firmware makes an Intercom Server capable of the latest features.

CCT800:

  • Programming Software to configure a GE200, GE300, IS300, GE700, GE800, or VirtuoSIS.
  • Versions match the release of Pro800 firmware. For example when Pro800 5.0 firmware was released CCT800 5.0 was also released.
  • The latest version of CCT800 is required to configure the latest features.
  • Same version or newer of CCT800 is required to connect to an Intercom Server when compared to the Pro800 firmware version. For example:
    • CCT800 5.0 can be used to connect to an older Intercom Server with Pro800 Firmware 4.1.
    • An Intercom Server with Pro800 Firmware 5.0 will not be accessible by CCT800 4.1 (and previous).

PRO V5.x License:

  • Think of it like an upgrade package for an automobile giving it all the latest automotive features released since the card was manufactured.
  • The latest PRO license is required to unlock the latest PRO features.
  • Latest PRO license (at time of purchase) comes free pre-installed within Intercom Server main board.
  • Version matches last digit of year. PRO 5.x for 2015.
  • PRO Version 5.x unlocks all PRO features up to and including those released starting May, 2015 and later (until PRO 6.x is released in 2016).
  • Severs with older PRO license versions can be upgarded with PROXU license (where X = Version and U = Upgrade).
  • It is possible to upgrade from any previous PRO version directly to the latest PRO version with only the PRO5U license.
  • PRO version 5.x required only in Intercom Server(s) requiring 5.x features unlocked.
  • PRO licenses are server specific: L-SIS-PRO5U, L8-PRO5U, L3-PRO5U, L-IS3-PRO5U
  • PRO license is not related to B,C,D feature levels.

Bug Fixes:

  • Always free
  • Simply upgrade your server to the latest Pro800 Firmware

PRO 5.x Exclusive Features:

  • Support for new model stations: ET861A, EE980, EE980CM, Hybrid Stations, EE7000
  • SIP Line Monitoring (VirtuoSIS)
  • ComPLC (Graphically scheduling automated processes)
  • Other misc. server features
  • Anything created/released starting May, 2015+

Read more »



May
7
CCT800 5.0 / Pro800 5.0 firmware now available!
Posted by Matthew Kambic on 07 May 2015 05:15 PM

I am pleased to announce the release of the new version 5.0 of PRO800/CCT800 and VirtuoSIS. The following new features are included:

  • VirtuoSIS SIP trunk customer specific dial plan: Flexible integration into a PABX landscape with the possibility to add special prefixes for outgoing and incoming calls.
  • Secondary host for SIP Trunk: Add a fallback SIP host to your trunk channels (outgoing) and/or share channels with two 3rd party SIP servers (incoming)
  • SIP-trunk parameter enhancement: Support of NAT and special network topologies.
  • Enhanced volume adjustment for SIP and SIP trunk
  • User management for CCT: Assigning and administering users and user-roles to functionalities in CCT
  • Single upgrade Licence for a D-Subscriber: One licence to upgrade one B or C Subscriber to a D-Level
  • VirtuoSIS application support: Virtual application card to support the graphical logic application ComPLC and future applications in the VirtuoSIS. ( 5.0 licence is necessary)
  • ComPLC: Automated processes can be scheduled graphically and also tested that they function properly. Via ComPLC, it is possible to interface with Modbus TCP and TCP KNX Gateway.
  • SIP line monitoring: For SIP on VirtuoSIS
  • New Station Support: ET861A, EE 980, Hybrid stations, and EE 7000

The new software package and image for VirtuoSIS can be downloaded from www.commendusa.com. Certified technicians should already have access to this software. Temporary passwords can be given on request.

2015-05-06 GE800 Software Package

  • CCT800 Version 5.0
  • PRO800 Version 5.0
  • IF Version 2.6
  • IP Version 6.2
  • IP32 Version 6.1
  • NET Version 6.5
  • SUB Version 4.2
  • TEL Version 1.7

Known Issue: with IS300/IP32 Card the server may boot into safe mode after firmware update. Make sure to update IP32 card firmware first.


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Apr
24
Intercom Client 3.x issues after recent Windows Update
Posted by Matthew Kambic on 24 April 2015 05:09 PM

Issue: After installing a certain recent Windows Update the Intercom Client 3.x program will no longer run correctly.

Background: Intercom Client is based on Windows .NET framework. Changes by Microsoft to this framework can affect any program built on it.

Resolution: The issue is resolved in the latest version of Intercom Client 3.4.4540.20.

You can download this from our website http://www.commendusa.com by using the username/password obtained from one of our training classes. Temporary passwords can also be given to non-certified technicians.

Here is a direct link to the download page: http://www.commendusa.com/en/partnernet/software/intercom-client.html

Please Note: This applies to Intercom Client 3.x versions running on the L-IC200I type license. You should NOT install "Intercom Client for Windows 1.0.7" as this is a different product (although the name is similar) that requires a separate license. These differences are documented in our Intercom Client FAQ found in the News section of our support site: http://support.commendusa.com.


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Apr
7
Intercom Client licenses FAQ
Posted by Matthew Kambic on 07 April 2015 01:51 PM

The Intercom Client software exists in many forms with differening licenses. We have had many recent tech calls inquiring about the difference (or unaware of it).
Here are the information summarized:

Intercom Client for Windows

  • Newest Intercom Client software. Current Version 1.0.7.
  • More than "just a paint job" change. Many new features have been added, the interface has a new but similar look, and the licneses changed.
  • It was given a new name (although not a major difference) as it has the "for Windows" on the end now.
  • Currently license level at Version 1.
  • Licneses:
    • L-ICCAA1 (for Audio component)
    • L-ICCDDA (for 12 programmable Direct Dialing buttons)
    • L-ICCVA (for Video component)
    • L-ICCNA1 (for Non-Audio component)
    • Web component (no specific license but one of the above is required)
    • Bundles of 4 and 8 also exist.
  • Able to create TEMP versions of these licenses in latest CCT800.
  • L-IC200I, L-VM201, and L-DD212 are NOT compatible.
  • Downlaod from Commend website.

Intercom Client for Android

  • Same applies as Intercom Client for Windows above
  • Current Version 1.1
  • Tile Layout
  • Download from Commend website.

Intercom Client for iOS

  • Same applies as Intercom Client for Windows above
  • Current Version 1.0.6
  • No Tile Layout
  • Download from Apple Store

Intercom Client

  • Oldest Intercom Client software. Current Version 3.4.4540.20.
  • It does not end with "for Windows".
  • Does not work with iOS. Only very old versions worked with Android.
  • Licneses:
    • L-IC200I (for Audio component)
    • L-DD212 (for 12 programmable Direct Dialing buttons)
    • L-VM201 (for Video component)
    • Bundles of 4 and 8 also exist.
  • Not able to create TEMP versions of these licenses in latest CCT800. Real licenses still accepted.
  • L-ICCAA1, L-ICCVA, and L-ICCDDA are NOT compatible.
  • Still available for download on Commend website.
  • No Tile Layout or Web View

Intercom Touch station

  • Built-in tablet running Android OS.
  • Comes with pre-installed Intercom Client for Android.
  • Tile layout interaction requires L-ICCNA1 license.

Read more »



Feb
20
Tech Support Email Availability Today
Posted by Matthew Kambic on 20 February 2015 03:26 PM

Today our thrid-party hosted email service was unavailable for most of the morning. This prevented us from receiving any emails that you might have sent until now. We have been assured that any emails you previous sent are NOT lost, but it will take a few hours until these queued emails reach us. As of right now we CAN directly receive any new email that you send. This service interruption only affected emails sent this morning.

We apologize for any inconvenience that this might have caused. We look forward to assisting you with all of your technical needs.

-Commend Tech Support Team-


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