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New Commend Technician
Posted by Matthew Kambic on 03 June 2014 04:15 PM

We are pleased to announced a new addition to the Commend Technical Support Team!

Itamar Mahal joined us on June 2nd. Itamar comes to Commend following a year of IT Technical schooling and Internships. He brings to Commend an understanding of Networking and IP knowledge.

Technical Support Team:

* Timothy Kensell - Technical Director

* Matthew Kambic - Technician

* Leonardo Gonzalez - Junior Technician

* Itamar Mahal - Junior Technician


Ways to contact support:

1. Email

2. Go to the support page: and click 'Create Ticket'

3. Go to our main page: and click on 'Contact' and 'Tech Support Desk'

4. Call our tech support phone number: +1 (201) 529-2425

We look forward to assisting you!


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Commend Login Reminder
Posted by Matthew Kambic on 29 May 2014 11:47 AM

To whom it may concern,

We are happy to give you [technician from a certified company] a temporary user/pass for access to, but this expires every two weeks or so. Whereas, a certification login would not expire for a period of 2 years.

Please do not confuse this with which requires no username or password to access; all content is fully available to anyone. If you login with your email and password you can view your own tickets.

Thank you for your time. We look forward to assisting you.

-Technical Support Team-

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VirtuoSIS 3.2 is available!
Posted by Matthew Kambic on 01 April 2014 10:16 AM

I am proud to inform you about new release version of our Software Intercom Server Software “VirtuoSIS” providing SIP-Trunk connectivity. Please find a list of available new licenses below. Using SIP trunks, VirtuoSIS simply connects to 3rd party PBX server and VoIP accounts for outgoing and incoming VoIP calls. Configuration and licensing is fully integrated into CCT800 version 3.2, which keeps setup and configuration simple.

When adding VoIP gateways (ATA) it is possible to place analog telephone calls.
Please have a look at the updated datasheet as well, which includes further info and drawings around SIP connectivity.

In addition to SIP capabilities, version 3.2 of VirtuoSIS provides:

  • Completely new setup dialog and there for simplifies deployment in high security network environments.
  • “Promiscuous mode” for the network interface within the virtual machine is not required anymore.
  • Support for a third hypervisor platform in the future: “Microsoft Hyper-V”. 

New VirtuoSIS licenses – SIP Trunks:

  • L-SIS-SIPT1B License for SIP trunk, 1 channel, Feature Level B
  • L-SIS-SIPT8B License for SIP trunk, 8 channels, Feature Level B
  • L-SIS-SIPT1D License for SIP trunk, 1 channel, Feature Level D
  • L-SIS-SIPT8D License for SIP trunk, 8 channels, Feature Level D

New VirtuoSIS Version 3.2 – available for download on*
*Username and password from training class required

  • New: VirtuoSIS Installation template V3.2.0 (OVA)
  • New: VirtuoSIS updates V3.0.25, 3.1.4, 3.2.0
  • New: Pro800 Package with CCT800 3.1A and CCT800 3.2 (for use with new SIP trunk features)


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Software Package 3.1 now Available!
Posted by Matthew Kambic on 10 February 2014 10:31 PM

I am pleased to inform you about new release versions of our Intercom Server Software PRO800 3.1 together with the configuration tool CCT800 3.1 and several firmware versions for interface cards, VirtuoSIS and Intercom Terminals.

Any new server shipped with firmware 3.1 will require CCT800 3.1 to connect.

The main new features and highlights of the Software Packages are:

  • New product support for ET970A, ET962A, EF962A, WS211-VM Stations, WS500V Stations, GE300 Generation 2
  • SNMP support to monitor and receive traps for LAN and WAN links
  • Embedded Milestone XProtect Server interface
  • Recording of audio messages via Intercom Stations (9T01) - analogue and digital Stations
  • Support of upgraded GED, GET and IP subscriber cards (Rev. AC). Onboard memory for pre-recorded messages increased to 8MB.
  • DSP900A Stations: improved Echo-Canceller
  • CCT800: New quick connect toolbar including several usability improvements
  • CCT800: New print options for project documentation
  • VirtuoSIS: Serial ICX interface via 3rd party “IP to serial adapter” (Moxa NPort 5110A)
  • VirtuoSIS: New setup dialog including international keyboard layouts and providing additional network options

The Pro800 Software Package can be found on by logging in with the user/pass from class.

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New Intercom Client for Android v1.1
Posted by Matthew Kambic on 27 September 2013 12:55 PM

Today, we are very pleased to inform you about the release of Intercom Client for Android version 1.1. This version contains new and powerful features:

  • It is now possible to integrate one video monitor in the Tile Layout directly for calls from/to stations with camera. As known from our standard Phone and Tablet Layouts, switching between different camera views for observation is now also available for the Tile Layout. Full-screen mode for video and/or image view during ongoing calls can still be configured as well.

  • Next to images, it is now also possible to enrich the Tile Layout with MP4 video streams, which are stored locally on the Android device. In other words, selected MP4 videos can be played in any Tile instead of text, color and/or images only. This allows a totally new level of interaction with the user.
  • In order to prevent unintended configuration changes, the settings menu in Phone and Tablet Layout can now be password protected.

  • Audio experience can now be manually adjusted on client side through configuring the microphone sensitivity and/or enabling/disabling the Android OS built-in echo canceler.

  • In general, further performance improvements (stability, audio…) have been implemented and compatibility to the brand new Android 4.3 (Jelly Bean) has been optimized and well tested.

Please find the new Intercom Client for Android version 1.1 software on
There you will also find a link named Tile-Layout examples 2, which provides brand new templates to support you in generating Tile Layouts.

In addition, the Intercom Client for Android product manual has been generally further improved over the whole document as well as specifically extended to explain the new features in version 1.1. Thank you for your valued feedback on the previous manual. The new manual will be made available through the next cLibrary update.

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