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Extended Support Hours
Posted by Matthew Kambic on 12 November 2014 02:41 PM

We are pleased to announce that we have extended our support hours: 8am - 7pm EST

  • With these increased hours we can better serve those located in Central ~ Pacific timezones.
  • As a reminder we are happy to schedule technical support time so that we are sure to be available when needed.
  • If you have not scheduled a time with us then support is on a first come first serve bases (with priority given to certified technicians).
  • Here are the many ways to obtain support:

We look forward to assisting you!
-Technical Support Team-

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New Version 4.1 Intercom Server Package PRO800/CCT800 and VirtuoSIS
Posted by Matthew Kambic on 03 November 2014 06:07 PM

We are happy to announce that Software Release 4.1 for PRO800/CCT800 and VirtuoSIS has just been released. The new software package and image for VirtuoSIS can be downloaded from

New in this release:

  • Logic module. Program logic condition operators like IF and THEN. For example it is possible to program the logic for a "man trap"/air lock. This requires an L-LOGIC-8 license and Pro800 4.x in your server.
  • SIP Trunk and SIP Subscribers enhancements. SIP stations registered to VirtuoSIS have additional ICX messages and feature support.
  • Several bug-fixes and improvements. See notes below.
  • Intercom Client v1.0.8 for IOS.
  • Improved duplicate number check for large projects with many servers.

 2014-10-31 GE800 Software Package

  • Updated: VirtuoSIS Version 4.1.0
  • Updated PRO800 firmware 4.1
  • Updated CCT800 version 4.1 (Build 1000)
  • Updated IP firmware 6.0
  • Updated IP-32 firmware 6.0
  • Updated IF firmware (Generation 2) 2.5 Build 1
  • Updated SUB firmware 4.2 Build 1

Updated NET/LAN firmware 6.4 Build 2

Update Notes from readme.txt:

2014-10-31 GE800 Software Package
- Updated PRO800 firmware 4.1
- Updated CCT800 version 4.1 (Build 1000)
- Updated IP firmware 6.0
- Updated IP-32 firmware 6.0
- Updated IF firmware (Generation 2) 2.5 Build 1
- Updated SUB firmware 4.2 Build 1
- Updated NET/LAN firmware 6.4 Build 2
- Added   VirtuoSIS update package 4.1.0 (please contact support when updating 3.0 or 3.1)
- Removed VirtuoSIS versions 4.0
- Removed CCT800 versions 4.0
- Updated SNMP-MIB (file in previous ZIP archive was corrupted)
------------------------ available via separate download --------------------------
- Updated VirtuoSIS version 4.1.0 OVA installation template for VMWare and Citrix
- Added   VirtuoSIS version 4.1.0 installation archive for Microsoft Hyper-V
Main bug fixes and changes:
- PRO800:        New - Logic module
- CCT800:        New - Extended check for client/subscriber number collisions
- PRO/CCT800:    New - Intelligent Volume Control (IVC)
- PRO/CCT800:    New - Extended bctone support
- G8-IP:         New - Support for iOS clients
- G8-IP32:       New - Support for iOS clients
- NET/LAN:    Bugfix - Audio and codec problems fixed for networked systems with VirtuoSIS, GE200/700, GE300/800

Read more »

ComWIN 3.2 now available
Posted by Matthew Kambic on 22 October 2014 01:13 AM

It is my pleasure to inform you that we have released the new ComWIN version 3.2, which is now available via

The following new features have been implemented:

  • Sub-Plan functionality: Add plans to icon levels that assist the user in taking further steps (e.g. simple workflow in case of an emergency)
  • Extended Milestone integration:

o    Access recordings of the Milestone System XProtect via the recently introduced ComREC Window

o    PTZ integration: Cameras that are connected to Milestone and offer pan, tilt and zoom can be controlled via ComVIDEO

o    Display alarms and events of the Milestone system

  • VDG integration: Access recordings of the VDG System Diva via the ComREC Window
  • Minor bugfixes and Usability improvements
  • New structured .pdf help files

Updates from ComWIN version 3.0 or 3.1 are free of charge. For upgrades from previous versions, upgrade licences are necessary. 
Please note: For using the functionalities of the Milestone and VDG integration the licences L-WINAMST respectively L-WINAVDG are necessary.
Also, when installing ComWIN 3.2 on a PC with an existing version of ComWIN you must first uninstall the existing version.

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CCT800 4.0 and Pro800 4.0 firmware now available!
Posted by Matthew Kambic on 31 July 2014 02:21 PM

I am pleased to inform you about new release versions of our Intercom Server Software PRO800 4.0 together with the configuration tool CCT800 4.0 and several firmware versions for interface cards and VirtuoSIS. The updated soft- and firmware versions include several bug-fixes and improvements. Please have a look at the readme file for a detailed list of changes.

The new software package and image for VirtuoSIS can be downloaded from (with username and password from your training class) and contain the following updates:

2014-07-31 GE800 Software Package latest firmware versions:

  • Updated: VirtuoSIS Version 4.0.0
  • Updated: PRO800 Firmware 4.0
  • Updated: CCT800 Version 4.0
  • Updated: Gx-IF Firmware 2.5 (Generation 2)
  • Updated: NET-LAN Firmware 6.4
  • Updated: Gx-SUB Firmware Firmware 4.1
  • Updated: DSP800A Firmware 2.5
  • Updated: DSP800B Firmware 2.4
  • Updated: DSP900A Firmware 5.5
  • Updated: AF-I Firmware 5.4
  • Updated: ET901 Firmware 1.4
  • Updated: WS-TM Firmware 1.4
  • Updated: Gx-IP Firmware 5.5
  • Updated: G8-IP32 Firmware 5.5
  • Updated: G8-TEL Firmware 2.5
  • Updated: G8-DSP-TEL4 Firmware 2.0


2014-07-31 4.0 Noteable Features:

  • Dummy [non-audio] Subscriber Ports D-level
  • Individual Audio Message Support G-TEL for 8-digit Numbers
  • CCT800 - Proxy Server Support


  • SIP subscriber Support
  • VirtuoSIS Web Interface: one-click-backup
  • VirtuoSIS Web interface: log file access
  • Microsoft Hyper-V support (VirtuoSIS)
  • Dedicated SIS Dongle Solution

Additional Features

  • Push to Talk for Group Calls
  • Configurable auto acknowledgement mode for line faults

CCT800 4.0 Enhancements:

  • Test License Server Connection button in License Administration
  • Able to create offline VirtuoSIS server files


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New Commend Technician
Posted by Matthew Kambic on 03 June 2014 04:15 PM

We are pleased to announced a new addition to the Commend Technical Support Team!

Itamar Mahal joined us on June 2nd. Itamar comes to Commend following a year of IT Technical schooling and Internships. He brings to Commend an understanding of Networking and IP knowledge.

Technical Support Team:

* Timothy Kensell - Technical Director

* Matthew Kambic - Technician

* Leonardo Gonzalez - Junior Technician

* Itamar Mahal - Junior Technician


Ways to contact support:

1. Email

2. Go to the support page: and click 'Create Ticket'

3. Go to our main page: and click on 'Contact' and 'Tech Support Desk'

4. Call our tech support phone number: +1 (201) 529-2425

We look forward to assisting you!


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