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ComWIN 3.2 now available
Posted by Matthew Kambic on 22 October 2014 01:13 AM

It is my pleasure to inform you that we have released the new ComWIN version 3.2, which is now available via

The following new features have been implemented:

  • Sub-Plan functionality: Add plans to icon levels that assist the user in taking further steps (e.g. simple workflow in case of an emergency)
  • Extended Milestone integration:

o    Access recordings of the Milestone System XProtect via the recently introduced ComREC Window

o    PTZ integration: Cameras that are connected to Milestone and offer pan, tilt and zoom can be controlled via ComVIDEO

o    Display alarms and events of the Milestone system

  • VDG integration: Access recordings of the VDG System Diva via the ComREC Window
  • Minor bugfixes and Usability improvements
  • New structured .pdf help files

Updates from ComWIN version 3.0 or 3.1 are free of charge. For upgrades from previous versions, upgrade licences are necessary. 
Please note: For using the functionalities of the Milestone and VDG integration the licences L-WINAMST respectively L-WINAVDG are necessary.
Also, when installing ComWIN 3.2 on a PC with an existing version of ComWIN you must first uninstall the existing version.

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CCT800 4.0 and Pro800 4.0 firmware now available!
Posted by Matthew Kambic on 31 July 2014 02:21 PM

I am pleased to inform you about new release versions of our Intercom Server Software PRO800 4.0 together with the configuration tool CCT800 4.0 and several firmware versions for interface cards and VirtuoSIS. The updated soft- and firmware versions include several bug-fixes and improvements. Please have a look at the readme file for a detailed list of changes.

The new software package and image for VirtuoSIS can be downloaded from (with username and password from your training class) and contain the following updates:

2014-07-31 GE800 Software Package latest firmware versions:

  • Updated: VirtuoSIS Version 4.0.0
  • Updated: PRO800 Firmware 4.0
  • Updated: CCT800 Version 4.0
  • Updated: Gx-IF Firmware 2.5 (Generation 2)
  • Updated: NET-LAN Firmware 6.4
  • Updated: Gx-SUB Firmware Firmware 4.1
  • Updated: DSP800A Firmware 2.5
  • Updated: DSP800B Firmware 2.4
  • Updated: DSP900A Firmware 5.5
  • Updated: AF-I Firmware 5.4
  • Updated: ET901 Firmware 1.4
  • Updated: WS-TM Firmware 1.4
  • Updated: Gx-IP Firmware 5.5
  • Updated: G8-IP32 Firmware 5.5
  • Updated: G8-TEL Firmware 2.5
  • Updated: G8-DSP-TEL4 Firmware 2.0


2014-07-31 4.0 Noteable Features:

  • Dummy [non-audio] Subscriber Ports D-level
  • Individual Audio Message Support G-TEL for 8-digit Numbers
  • CCT800 - Proxy Server Support


  • SIP subscriber Support
  • VirtuoSIS Web Interface: one-click-backup
  • VirtuoSIS Web interface: log file access
  • Microsoft Hyper-V support (VirtuoSIS)
  • Dedicated SIS Dongle Solution

Additional Features

  • Push to Talk for Group Calls
  • Configurable auto acknowledgement mode for line faults

CCT800 4.0 Enhancements:

  • Test License Server Connection button in License Administration
  • Able to create offline VirtuoSIS server files


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New Commend Technician
Posted by Matthew Kambic on 03 June 2014 04:15 PM

We are pleased to announced a new addition to the Commend Technical Support Team!

Itamar Mahal joined us on June 2nd. Itamar comes to Commend following a year of IT Technical schooling and Internships. He brings to Commend an understanding of Networking and IP knowledge.

Technical Support Team:

* Timothy Kensell - Technical Director

* Matthew Kambic - Technician

* Leonardo Gonzalez - Junior Technician

* Itamar Mahal - Junior Technician


Ways to contact support:

1. Email

2. Go to the support page: and click 'Create Ticket'

3. Go to our main page: and click on 'Contact' and 'Tech Support Desk'

4. Call our tech support phone number: +1 (201) 529-2425

We look forward to assisting you!


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Commend Login Reminder
Posted by Matthew Kambic on 29 May 2014 11:47 AM

To whom it may concern,

We are happy to give you [technician from a certified company] a temporary user/pass for access to, but this expires every two weeks or so. Whereas, a certification login would not expire for a period of 2 years.

Please do not confuse this with which requires no username or password to access; all content is fully available to anyone. If you login with your email and password you can view your own tickets.

Thank you for your time. We look forward to assisting you.

-Technical Support Team-

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VirtuoSIS 3.2 is available!
Posted by Matthew Kambic on 01 April 2014 10:16 AM

I am proud to inform you about new release version of our Software Intercom Server Software “VirtuoSIS” providing SIP-Trunk connectivity. Please find a list of available new licenses below. Using SIP trunks, VirtuoSIS simply connects to 3rd party PBX server and VoIP accounts for outgoing and incoming VoIP calls. Configuration and licensing is fully integrated into CCT800 version 3.2, which keeps setup and configuration simple.

When adding VoIP gateways (ATA) it is possible to place analog telephone calls.
Please have a look at the updated datasheet as well, which includes further info and drawings around SIP connectivity.

In addition to SIP capabilities, version 3.2 of VirtuoSIS provides:

  • Completely new setup dialog and there for simplifies deployment in high security network environments.
  • “Promiscuous mode” for the network interface within the virtual machine is not required anymore.
  • Support for a third hypervisor platform in the future: “Microsoft Hyper-V”. 

New VirtuoSIS licenses – SIP Trunks:

  • L-SIS-SIPT1B License for SIP trunk, 1 channel, Feature Level B
  • L-SIS-SIPT8B License for SIP trunk, 8 channels, Feature Level B
  • L-SIS-SIPT1D License for SIP trunk, 1 channel, Feature Level D
  • L-SIS-SIPT8D License for SIP trunk, 8 channels, Feature Level D

New VirtuoSIS Version 3.2 – available for download on*
*Username and password from training class required

  • New: VirtuoSIS Installation template V3.2.0 (OVA)
  • New: VirtuoSIS updates V3.0.25, 3.1.4, 3.2.0
  • New: Pro800 Package with CCT800 3.1A and CCT800 3.2 (for use with new SIP trunk features)


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