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Intercom Client 3.x issues after recent Windows Update
Posted by Matthew Kambic on 24 April 2015 05:09 PM

Issue: After installing a certain recent Windows Update the Intercom Client 3.x program will no longer run correctly.

Background: Intercom Client is based on Windows .NET framework. Changes by Microsoft to this framework can affect any program built on it.

Resolution: The issue is resolved in the latest version of Intercom Client 3.4.4540.20.

You can download this from our website by using the username/password obtained from one of our training classes. Temporary passwords can also be given to non-certified technicians.

Here is a direct link to the download page:

Please Note: This applies to Intercom Client 3.x versions running on the L-IC200I type license. You should NOT install "Intercom Client for Windows 1.0.7" as this is a different product (although the name is similar) that requires a separate license. These differences are documented in our Intercom Client FAQ found in the News section of our support site:

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Intercom Client licenses FAQ
Posted by Matthew Kambic on 07 April 2015 01:51 PM

The Intercom Client software exists in many forms with differening licenses. We have had many recent tech calls inquiring about the difference (or unaware of it).
Here are the information summarized:

Intercom Client for Windows

  • Newest Intercom Client software. Current Version 1.0.7.
  • More than "just a paint job" change. Many new features have been added, the interface has a new but similar look, and the licneses changed.
  • It was given a new name (although not a major difference) as it has the "for Windows" on the end now.
  • Currently license level at Version 1.
  • Licneses:
    • L-ICCAA1 (for Audio component)
    • L-ICCDDA (for 12 programmable Direct Dialing buttons)
    • L-ICCVA (for Video component)
    • L-ICCNA1 (for Non-Audio component)
    • Web component (no specific license but one of the above is required)
    • Bundles of 4 and 8 also exist.
  • Able to create TEMP versions of these licenses in latest CCT800.
  • L-IC200I, L-VM201, and L-DD212 are NOT compatible.
  • Downlaod from Commend website.

Intercom Client for Android

  • Same applies as Intercom Client for Windows above
  • Current Version 1.1
  • Tile Layout
  • Download from Commend website.

Intercom Client for iOS

  • Same applies as Intercom Client for Windows above
  • Current Version 1.0.6
  • No Tile Layout
  • Download from Apple Store

Intercom Client

  • Oldest Intercom Client software. Current Version 3.4.4540.20.
  • It does not end with "for Windows".
  • Does not work with iOS. Only very old versions worked with Android.
  • Licneses:
    • L-IC200I (for Audio component)
    • L-DD212 (for 12 programmable Direct Dialing buttons)
    • L-VM201 (for Video component)
    • Bundles of 4 and 8 also exist.
  • Not able to create TEMP versions of these licenses in latest CCT800. Real licenses still accepted.
  • L-ICCAA1, L-ICCVA, and L-ICCDDA are NOT compatible.
  • Still available for download on Commend website.
  • No Tile Layout or Web View

Intercom Touch station

  • Built-in tablet running Android OS.
  • Comes with pre-installed Intercom Client for Android.
  • Tile layout interaction requires L-ICCNA1 license.

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Tech Support Email Availability Today
Posted by Matthew Kambic on 20 February 2015 03:26 PM

Today our thrid-party hosted email service was unavailable for most of the morning. This prevented us from receiving any emails that you might have sent until now. We have been assured that any emails you previous sent are NOT lost, but it will take a few hours until these queued emails reach us. As of right now we CAN directly receive any new email that you send. This service interruption only affected emails sent this morning.

We apologize for any inconvenience that this might have caused. We look forward to assisting you with all of your technical needs.

-Commend Tech Support Team-

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New firmware 3.4 for SIP Intercoms
Posted by Matthew Kambic on 17 February 2015 10:32 AM

We are happy to announce that Firmware Release 3.4 for our SIP Series Station has just been released. Many of these features are the result of direct user feedback!

In this release, we added several new powerful features:

  • The loudspeaker and microphone monitoring is supporting now the same "pink noise" as known in the intercom system, which is quite a nice feature compared to other DTMF based systems out there.
  • 802.1X has often been requested in corporate environments. With that feature it is now possible to integrate the SIP stations seamlessly into professionally secured networks.
  • The Sequences have been greatly enhanced as well. Functionality like day/night switchover (by day or time or via a manual switch), call triggering after a second push of a button "If you really want to place an emergency call, please push the button again" or whatever which customization is needed, can now be handled directly in the station.

Besides that, the release incorporates some project specific changes and several other bug fixes which are listed below.

  • NTP Support
  • VLAN/TOS tagging
  • Configurarable payload type for DTMF
  • Enhanced logging functionality
  • SNMP Trap is Input active
  • Local search functionality in WS800 phonebook
  • RFC3515 support (blind and attended transfers)

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Discontinued support for Windows XP and Vista
Posted by Matthew Kambic on 04 December 2014 05:23 PM

Commend strives to build reliable feature rich software based on the latest available architectures. As such several software packages are based on the .NET 4.5.1 framework. This includes (but is not limited to):

  • CCT800 4.x
  • ComWIN 3.x
  • Intercom Client 1.x

Microsoft has officially discontinued main stream support for serveral of their older Operating Systems (link):

  • Windows XP (April 14, 2009) Upgrade options: link
    .NET framework 4.5.1 is not available for this OS.
  • Windows Vista (April 10, 2012)
  • Windows 7 (January 13, 2015)

As a result please note the following:

  • Windows XP and Windows Server 2003 cannot be used!
  • Windows Vista is not officially supported.
  • Windows 7 is still supported.


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